Refund policy
Return Policy
At Pandavas & Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Eligibility for Returns
- Returns must be initiated within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Items must be returned in their original packaging.
Non-Returnable Items
- Items marked as final sale or non-returnable at the time of purchase.
- Items that have been worn, washed, or damaged after delivery.
- Gift cards.
How to Initiate a Return
- Contact us at support@pandavas.co.in within 7 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and share return instructions within 2 business days.
Refunds
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
We currently do not offer direct exchanges. Please initiate a return and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- We recommend using a trackable shipping method. Pandavas & Co. is not responsible for lost return shipments.
Contact Us
For any questions regarding returns, please reach out to us at support@pandavas.co.in.